Shipping & Returns Policies
Shipping Policy
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return & Exchange Policy
Returns & exchanges are only acceptable for items with manufacturing defects within 14 days of original purchase. (conditions apply)
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Returns & exchanges must be in new condition with original parts and packaging.
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Items can only be exchanged for other items of similar value. Customer agrees to pay any difference.
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If refunds is requested it will only be in the original form of payment.
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Shipping charges are non-refundable.
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Select items with normal wear & tear defects are not covered under the return & exchange policy.
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Such items may include, but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
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Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
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No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, and broken USB charging port due to mishandling etc.
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Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Triple 4 CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
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E-liquids, Salt nic,
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Replaceable Coils, Atomizers, Pods, Cartridges
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Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
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Batteries
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Tips & Mouthpieces
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Mechanical Mods (including Squonk devices)
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Yocan, Stundenglass and Brassknuckles products are to be dealt through the manufacturer directly. No returns will be accepted by Triple 4 CBD . Keep the original packaging for serial number.
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To claim a successful exchange or refund or return for a defective product, please notify us via email at triple4cbd@gmail.com (customer will pay all additional shipping charges)
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In-Store Return & Exchange Policy
Returns & exchanges are only acceptable for items with manufacturing defects within 14 days of original purchase. (conditions apply)
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All returns & exchanges must be accompanied by original receipt.
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Returns & exchanges must be in new condition with original parts/packaging.
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Returns & exchanges can only be accepted at the original purchase location.
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Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any difference)
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If refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
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Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
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Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
​
Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
​
No returns accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling etc.
​
Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Triple 4 CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
​
-
E-liquids, Salt nic,
-
Replaceable Coils, Atomizers, Pods, Cartridges
-
Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
-
Batteries
-
Tips & Mouthpieces
-
Mechanical Mods (including Squonk devices)
-
Yocan, Stundenglass and Brassknuckles products are to be dealt through the manufacturer directly. No returns will be accepted by Triple 4 CBD . Keep the original packaging for serial number.
​
No returns will be accepted on CBD products
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No returns will be accepted on disposable devices