Shipping & Returns Policies
Shipping Policy
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return & Exchange Policy
Returns & exchanges are only acceptable for items with manufacturing defects within 14 days of original purchase. (conditions apply)
Returns & exchanges must be in new condition with original parts and packaging.
Items can only be exchanged for other items of similar value. Customer agrees to pay any difference.
If refunds is requested it will only be in the original form of payment.
Shipping charges are non-refundable.
Select items with normal wear & tear defects are not covered under the return & exchange policy.
Such items may include, but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, and broken USB charging port due to mishandling etc.
Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Triple 4 CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
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E-liquids, Salt nic,
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Replaceable Coils, Atomizers, Pods, Cartridges
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Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
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Batteries
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Tips & Mouthpieces
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Mechanical Mods (including Squonk devices)
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Yocan, Stundenglass and Brassknuckles products are to be dealt through the manufacturer directly. No returns will be accepted by Triple 4 CBD . Keep the original packaging for serial number.
To claim a successful exchange or refund or return for a defective product, please notify us via email at triple4cbd@gmail.com (customer will pay all additional shipping charges)
In-Store Return & Exchange Policy
Returns & exchanges are only acceptable for items with manufacturing defects within 14 days of original purchase. (conditions apply)
All returns & exchanges must be accompanied by original receipt.
Returns & exchanges must be in new condition with original parts/packaging.
Returns & exchanges can only be accepted at the original purchase location.
Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any difference)
If refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
No returns accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling etc.
Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Triple 4 CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
-
E-liquids, Salt nic,
-
Replaceable Coils, Atomizers, Pods, Cartridges
-
Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
-
Batteries
-
Tips & Mouthpieces
-
Mechanical Mods (including Squonk devices)
-
Yocan, Stundenglass and Brassknuckles products are to be dealt through the manufacturer directly. No returns will be accepted by Triple 4 CBD . Keep the original packaging for serial number.
No returns will be accepted on CBD products
No returns will be accepted on disposable devices